Terms of Use

A2  Package A — interactionfqm.com 

Terms of Use 

Terms of Use for the InteractionFQM Platform · interactionfqm.com/articles/terms 

IT Dynamic Systems GmbH · v1.3 · 07 August 2026 
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1. Parties 

IT Dynamic Systems GmbH, Theresienstraße 41, 80333 München, Germany (HRB 289348, hereinafter "Platform") provides the InteractionFQM SaaS service to HoReCa businesses (hereinafter "Client"). Technical development and maintenance is carried out by Bis-Soft (Ukraine) under a separate services agreement. 

Adyen N.V. (Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, Netherlands; German branch: Jägerstrasse 27, 10117 Berlin) — licensed credit institution supervised by De Nederlandsche Bank, acting as payment processor. The Platform is not a bank or payment institution. 

HubRise SASU (630 Route des Dolines, Valbonne, France; RCS Cannes 820 071 561) — middleware integration hub used optionally to connect the Platform to third-party POS systems (e.g. Lightspeed Restaurant). HubRise acts as a data processor on behalf of the Platform. 

fiskaly Deutschland GmbH — certified Technical Security System (TSS) provider (§146a AO) for fiscal purposes in Germany. Used optionally for Clients who activate the fiscal compliance service through the Platform. 

2. Service 

The Platform provides: QR menus, online ordering, online payment processing via Adyen, CRM, analytics, restaurant website, delivery management, reservations, staff tools. For Clients using a third-party POS system, optional connectivity is available via HubRise (e.g. Lightspeed Restaurant). Technical fiscal compliance tools are available for selected countries (see Section 5). Target availability: 99.9% per month. 

3. Registration 

The service is intended for legal entities and business operators (B2B). By registering, the Client's representative confirms they have authority to bind the Client. The Client is responsible for providing accurate information and keeping it up to date. 

4. Online Payments via Adyen 

To accept online payments, the Client enters into a direct contractual relationship with Adyen N.V. by accepting the Adyen for Platforms Terms and Conditions and completing KYC verification. The Platform's service fee is €0.10 per successful transaction (Split Payment, deducted automatically). Surcharging guests for the payment method is prohibited under PSD2 (§270a BGB in Germany). 

5. Fiscal Compliance 

5.1. General Principle (all countries). 

The Client is solely responsible for complying with the applicable tax and fiscal laws of the country in which they operate, including obligations relating to fiscal registration, cash register certification and submission of data to tax authorities. The Platform provides technical tools where available but is not a tax advisor and does not assume responsibility for the Client's tax compliance. 

5.2. Clients using their own cash register or POS system. 

If the Client uses their own cash register or POS system (e.g. Vectron, Lightspeed or other solution) that handles fiscal compliance independently, Sections 5.3–5.4 do not apply. The Client is responsible for ensuring their system functions correctly in accordance with applicable law. 

5.3. Clients using technical fiscal compliance through the Platform (Germany only, optional). 

For Clients operating in Germany who have chosen to activate the technical fiscal compliance service through the Platform: 

  • The Platform provides technical signing of each transaction using the certified TSS service of fiskaly Deutschland GmbH (SIGN DE) in accordance with §146a AO and KassenSichV. 

  • From 1 January 2025, the Client must independently notify their local Finanzamt of the cash register systems in use and their location (Mitteilungspflicht, §146a Abs. 4 AO). The Platform generates the required technical data and makes it available as a ready-to-submit document in the Client's account. 

  • The Client bears sole responsibility for timely submission of the notification to the tax authority (via ELSTER or through their tax advisor). 

  • The Platform does not act as the Client's authorised representative before tax authorities (§87d AO) and does not submit declarations on behalf of the Client. 

  • The Client must notify the Platform of any changes to address, equipment or other information affecting fiscal compliance within 3 business days. 

Clients operating in Germany are advised to consult a tax advisor or accountant to ensure full compliance with KassenSichV requirements. 

5.4. Other countries. 

For Clients in Spain, France, Portugal and other countries: the Client is solely responsible for compliance with local fiscal requirements. The Platform does not assume responsibility for the Client's failure to comply with fiscal legislation in any jurisdiction. Support for SIGN ES (Verifactu/SII) for Spain is planned — Clients will be notified at least 30 days in advance. 

6. Client Obligations 

  • Use the service only for lawful business activities consistent with the stated business profile 

  • Not offer products or services from the Adyen Prohibited and Restricted Products and Services List 

  • Notify the Platform of any changes to registration details within 3 business days 

  • Bear full responsibility to guests for the quality of products and fulfilment of orders 

  • Independently comply with applicable fiscal legislation in their country of operation 

  • Inform guests of applicable payment conditions and policies 

7. Subscription & Payment 

Pricing and payment terms are set out in the individual agreement. In case of late payment, the Platform is entitled to suspend access. 

8. Intellectual Property 

The Platform grants a limited, non-exclusive licence to use the service. Client content (menus, photos, logos) remains the property of the Client. The Platform's software, design and documentation remain the intellectual property of IT Dynamic Systems GmbH and its licensors. 

9. Liability 

The Platform is liable in cases of intent and gross negligence. In cases of ordinary negligence, liability is limited to breaches of material obligations and typically foreseeable damage. Liability for indirect or consequential losses is excluded. The Platform is not liable for the Client's failure to comply with fiscal or tax obligations in any jurisdiction. 

10. Changes to Terms 

The Client will be notified of material changes at least 30 days in advance by email and via the account dashboard. Continued use after the effective date constitutes acceptance. 

11. Termination 

Termination rights and notice periods are set out in the individual agreement. The Platform may suspend access immediately in the event of a material breach. 

12. Governing Law & Jurisdiction 

These Terms are governed by the laws of the Federal Republic of Germany. Place of jurisdiction: Munich, Germany. In case of conflict with the individual agreement, the individual agreement prevails. The relationship with Adyen N.V. is governed by the laws of the Netherlands (ICC arbitration, Amsterdam). 

 

Publication date: 07 August 2026 

IT Dynamic Systems GmbH · Theresienstraße 41, 80333 München · ceo@itdynamicsystems.com